Questions About Making Online Payments

Expand all Collapse all

• Have you received my payment?

  Homeowners should be directed to contact their bank to see if the check has cleared. If the check has cleared but you do not show receipt of payment, provide Legacy Southwest with a copy of the front & back of the homeowner’s check for further research.

• Am I able to make a payment by phone?

  No, we do not accept payments over the phone.

• What is my outstanding payment balance or amount due?

  Homeowners should contact Legacy Southwest Property Management or log onto the Cinc Portal to view their account balances. You can access the website by typing lswpm.cincwebaxis.com into your web browser and logging in with the following information:

  When logging into the web portal for the first time, please select the “Create login” link. Within the next screen, enter your account number your primary email address. This email address will be linked to your login record.

  If you are one of multiple owners associated with the account number, you must select your name from the list provided. Once a match is found, you will be emailed a link to complete the login process. The emailed link will direct you to create a username (usernames must be unique) and a password. Once saved, you will be able to log into the web portal.

• Why did I receive a late fee?

  Please contact Legacy Southwest, as they can provide payment balances or late fee information.

• Can I make my payment at a Veritex Bank?

  No, banks will not accept your payments at the bank locations.

• I inadvertently paid more than I should have. How do I get a refund?

  Please contact Legacy Southwest at 214-705-1615.

• Where should I mail my payment?

  You will be receiving new payment coupons in the mail. The new address for mailing payments accompanied by a coupon is listed below. When writing your check, please make sure to make it payable to your Association and include your account number on the memo line.

  Celina Hillside Village Homeowners Association
  c/o Legacy Southwest Property Management
  PO Box 294047
  Lewisville, TX 75029-4047